Shopify Canadian Shipping Terms of Service

A. Shipping Services

  1. You must read, agree with and accept all of the terms and

  2. conditions contained in these Canadian Shipping Terms before you
  3. begin to use the Canadian Shipping Services.

  4. You agree to use the Canadian Shipping Services in accordance

  5. with all procedures that may be provided to you by Shopify from
  6. time to time. If you do not agree with these procedures, then you
  7. are not permitted to use the Canadian Shipping Services.

  8. The Canadian Shipping Services allows you access to purchase Canada

  9. Post Corporation (“Canada Post”) postage and UPS Market Driver, Inc.
  10. (“UPS”) postage (each of Canada Post and UPS a “Carrier” and together
  11. the “Carriers”) to assist you with fulfilment for your Shopify orders.

B. Your Responsibilities

Shopify serves only as an intermediary between you and the applicable Carrier, allowing you to purchase postage and print shipping labels (“Labels”). You are responsible for shipping to your customers. Shopify is not responsible for picking up, transporting, delivering or otherwise dealing with your shipment.

  1. Your use of Canada Post postage is subject to, and you are

  2. responsible for compliance with, all applicable Canada Post rules.
  3. See the Canada Post Parcel Services Customer Guide
  4. (the “Parcel Customer Guide”) for more information about what you
  5. are and are not permitted to ship through Canada Post, as well as
  6. packaging and labelling requirements. See the
  7. Canada Post Website Terms of Use
  8. for the applicable rules on using the Canada Post Website (the
  9. “Website Terms” and together with the Parcel Customer Guide, the
  10. “Canada Post Terms”). For greater certainty, use of the Canadian
  11. Shipping Services does not mean you are enrolled in Canada Post’s
  12. Solutions For Small Business program,
  13. which is a separate and distinct program offered by Canada Post.

  14. Your use of UPS postage is subject to, and you are responsible for

  15. compliance with, all applicable UPS rules. See the UPS Tariff/Terms
  16. and Conditions of Service and the UPS Technology Agreement (each of
  17. which are available here in English
  18. and here in French) for the terms
  19. and conditions governing your shipment with UPS. See the UPS guidelines
  20. on How to Ship Special-Care or Regulated Items in English
  21. and French
  22. (the “Special-Care or Regulated Items Guide” and together with the UPS
  23. Tariff/Terms and Conditions of Service and the UPS Technology Agreement,
  24. the “UPS Terms”).

  25. You are responsible for compliance with all local and

  26. international shipping and customs regulations.

  27. All Canadian Shipping Services used must be associated with

  28. Shopify orders. Labels may not be transferred or sold to a third
  29. party. You are permitted to charge or pass through your shipping
  30. costs to your customers at your discretion.

  31. You agree not to reproduce, duplicate, copy, sell, resell or

  32. exploit any portion of the Canadian Shipping Service, use of the
  33. Canadian Shipping Service, or access to the Canadian Shipping
  34. Service without the express written permission by Shopify.

  35. You may not use the Canadian Shipping Services for any illegal or

  36. unauthorized purpose. You may not, in the use of the Canadian
  37. Shipping Services, violate any laws in your jurisdiction or the
  38. laws of Canada or the Province of Ontario.

  39. Shopify will not be responsible for any local customs charges,

  40. import taxes or duties or any similar charges related to your
  41. shipments. You must figure out whether any of these charges will
  42. become due, and arrange for their payment. If any such charges
  43. become due as a result of your use of the Canadian Shipping
  44. Services and are charged to Shopify by any competent authority,
  45. you agree to reimburse Shopify fully in respect of the same within
  46. 7 days of our demand.

  47. SHOPIFY PROVIDES ACCESS TO CANADIAN SHIPPING SERVICES ON AN “AS

  48. IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY
  49. APPLICABLE LAW, SHOPIFY MAKES NO REPRESENTATIONS OR WARRANTIES OF
  50. ANY KIND REGARDING THE CANADIAN SHIPPING SERVICES. SHOPIFY
  51. DISCLAIMS ALL CONDITIONS AND WARRANTIES, EITHER EXPRESS OR
  52. IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
  53. MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR
  54. WARRANTIES THAT MAY ARISE BY USAGE OF TRADE, COURSE OF DEALING, OR
  55. COURSE OF PERFORMANCE. SHOPIFY SHALL HAVE NO LIABILITY WHATSOEVER
  56. ARISING FROM OR RELATING TO YOUR USE OF CANADIAN SHIPPING
  57. SERVICES, INCLUDING BUT NOT LIMITED TO ANY DIRECT, SPECIAL,
  58. EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
  59. DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS,
  60. GOODWILL, USE, DATA OR OTHER TANGIBLE OR INTANGIBLE LOSSES OF ANY
  61. KIND, (INCLUDING LOSS OR DAMAGE TO GOODS SHIPPED USING THE
  62. CANADIAN SHIPPING SERVICES), WHETHER BASED IN CONTRACT, TORT,
  63. STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY
  64. CONNECTED WITH THE CANADIAN SHIPPING SERVICES. IN NO EVENT SHALL
  65. SHOPIFY'S ENTIRE LIABILITY TO YOU EXCEED THE PRICE PAID BY YOU FOR
  66. THE CANADIAN SHIPPING SERVICES FOR THE GOODS TO WHICH YOUR CLAIM
  67. RELATES.

  68. You agree to indemnify and hold us and (as applicable) our

  69. parent, subsidiaries, affiliates, Shopify partners, officers,
  70. directors, agents, and employees, harmless from any liability,
  71. expense, loss, claim or demand, including reasonable attorneys’
  72. fees, arising out of or in any way connected with your use of the
  73. Canadian Shipping Service, including any fees applicable to your
  74. purchase of Labels from the Postage Service, your breach of the
  75. Canada Post Terms and/or UPS Terms, your breach of these Canadian
  76. Shipping Terms or the documents it incorporates by reference, your
  77. violation of any law or the rights of a third party, any data uploaded
  78. by you or on your behalf, or any of your actions or omissions related to
  79. the Canadian Shipping Services.

  80. Any use by you of Canadian Shipping Service is entirely at your

  81. own risk and discretion. You should ensure that you are familiar
  82. with and approve the terms on which shipping services are provided
  83. by Canada Post and UPS:

C. Canada Post Carrier Account

Certain Shopify subscription plans allow you to connect your own Canada Post account with the Canadian Shipping Services to offer your negotiated Canada Post rates and purchase labels using your own Canada Post rates in the Canadian Shipping Services (“Your Canada Post Carrier Account”). If you add a Canada Post Carrier Account to the Canadian Shipping Services, all fees, credits, refunds and charges using Your Canada Post Carrier Account will be between yourself and Canada Post. You are responsible to Canada Post for all purchases made using Your Canada Post Carrier Account. Rates surfaced in checkout and for label purchases when you use Your Canada Post Carrier Account are estimates only and may not accurately reflect the rates that you have obtained from Canada Post. Shopify is not responsible for the accuracy of rates at checkout or for label purchases where you use Your Canada Post Carrier Account. Shopify can assist in connecting Your Canada Post Carrier Account with the Canadian Shipping Services, but Shopify is not responsible for support requirements that relate to Your Canada Post Carrier Account. Please contact Canada Post if you have any questions or issues with Your Canada Post Carrier Account.

D. Fees

  1. When you review the Canadian Shipping Services you will be shown

  2. the prices associated with a variety of shipping options. When you
  3. select your options and purchase Labels, the amount associated with
  4. your purchase (the “Fees”) will be added to your next Canadian Shipping
  5. Services invoice. You agree that you will pay the applicable fees for
  6. all purchases made through the Canadian Shipping Services and that
  7. purchases made through Your Canada Post Carrier Account will be billed
  8. directly by Canada Post.

  9. Shopify will, from time to time, charge your credit card for the

  10. aggregate Fees you have incurred for the Canadian Shipping
  11. Services. If your credit card payment is declined or if we are
  12. otherwise not able to collect payment from you for the invoiced
  13. Fees, you will not be able to purchase any postage or services
  14. through the Canadian Shipping Services, including Labels until
  15. such Fees are paid.

  16. You authorize Shopify to charge your credit card currently used

  17. to pay for your Account for any Canadian Shipping Services you
  18. purchase, in accordance with these Canadian Shipping Terms. You
  19. will be responsible for payment in the event your credit card is
  20. declined or we are otherwise unable to collect payment from you.
  21. An invoice will appear on the Account page of your Shopify
  22. administration console. Users have approximately two weeks to
  23. bring up and settle any issues with the billing.

  24. Any Fee refunds for unused Labels must be requested from within

  25. the associated order within thirty days after Label creation.
  26. Any credits or refunds applicable to the Canadian Shipping Services
  27. (other than through Your Canada Post Carrier Account) will be applied
  28. to your Account and may only be applied to the purchase of other services
  29. or postage through the Canadian Shipping Services.

  30. For Labels purchased through the Canadian Shipping Services (other than

  31. through your Canada Post Account), Labels may be audited by the applicable
  32. Carrier for weight, dimensions, mail class, package type and Postal or Zip
  33. Code. If an audit reveals that the Label you’ve purchased does not accurately
  34. reflect the associated shipment, additional Fees or credits may be applied to
  35. your Account. You will be able to review any adjustments on the
  36. Orders and Invoices pages of your Shopify administration console (not applicable
  37. to adjustments on Your Canada Post Carrier Account).

E. General Terms

  1. Shopify reserves the right to modify, suspend or terminate the

  2. Canadian Shipping Service or your ability to use the Canadian
  3. Shipping Service at any time, for any reason, either with or
  4. without notice to you.

  5. You acknowledge and agree that your use of the Canadian Shipping

  6. Service, including information transmitted to or stored by
  7. Shopify, is governed by Shopify’s privacy policy at
  8. https://www.shopify.com/legal/privacy.

  9. These Canadian Shipping Terms shall be governed by and

  10. interpreted in accordance with the laws of the Province of Ontario
  11. and the laws of Canada applicable therein, without regard to
  12. principles of conflicts of laws. The parties irrevocably and
  13. unconditionally submit to the exclusive jurisdiction of the courts
  14. of the Province of Ontario with respect to any dispute or claim
  15. arising out of or in connection with these Canadian Shipping
  16. Terms. The United Nations Convention on Contracts for the
  17. International Sale of Goods will not apply to these Canadian
  18. Shipping Terms and is hereby expressly excluded.

  19. You acknowledge and agree that Shopify may amend these Canadian

  20. Shipping Terms at any time by posting the relevant amended and
  21. restated Canadian Shipping Terms at https://www.shopify.ca/legal/terms-shipping-ca,
  22. and such amendments to the Canadian Shipping Terms are effective
  23. as of the date of posting. Your continued use of the Canadian
  24. Shipping Service after the amended Canadian Shipping Terms are
  25. posted constitutes your agreement to, and acceptance of, the
  26. amended Canadian Shipping Terms. If you do not agree to any
  27. changes to the Canadian Shipping Terms, do not continue to use the
  28. Canadian Shipping Service.

  29. The failure of Shopify to exercise or enforce any right or

  30. provision of these Canadian Shipping Terms shall not constitute a
  31. waiver of such right or provision.

  32. If a court finds any portion of these Canadian Shipping Terms to

  33. be unenforceable or invalid, that portion of the Canadian Shipping
  34. Terms will be enforced to the fullest extent permitted by
  35. applicable law and the remainder of the Canadian Shipping Terms
  36. will remain valid and enforceable.


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Last updated on: December 13, 2022

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