Customer Service
'Customer service is often viewed as a necessary cost of doing business—and nothing more. That couldn't be further from the truth. Great support is a competitive advantage. Handled the right way, customer support provides an open and direct line to your customers, which helps you uncover hidden problems and get valuable feedback to improve your business. Oh, and let's not forget:' a little customer delight goes a very long way.
The 13 Skills Needed to Provide Memorable Customer Support
The ROI of Reciprocity: 9 Ideas for Delivering Meaningful (and Cost-Effective) Customer Delight
How to Implement a Return Policy That's a Win for Both You and Your Customers
Customer Service 101: A Guide to Providing Stand-Out Support Experiences
How Shinesty Delivers Seamless Holiday Support (Despite Handling 6x as Many Tickets)
Your Store and Sales Are Ready for BFCM. How About Your Customer Support?
The 5 Essential Support Channels Every New Business Should Consider
Call Me, Maybe? How to Build a Stand-out Contact Us Page for Your Online Store
3 Key Customer Service Phrases to Use in Every Support Conversation
Social Support Means Solving Problems in Public. That's What Makes it Challenging.
Upset Customers? Here’s How to Tackle Complaints When There’s No Easy Answer.
How to Save Sales and Solve Customer Problems with Live Chat
Underwater with Customer Questions? It’s Time to Hire Some Help.
This Framework Will Change How You Provide Customer Service
Why Efficient Customer Service Can (and Should) Be Powered by Empathy
How To Keep After-Christmas Returns From Taking a Bite Out of January Revenues
Customer Delight is About Giving Little Unexpected Extras
8 Post-Sale Emails To Turn New Buyers Into Lifelong Fans
How to Protect Your Brand From Identity Theft Online
Why Community Management Matters For Your Business (And How to Do It Right)
How to Stop Customer Complaints Before They Happen
16 Top-Rated Customer Service Apps for Shopify Stores
How I Got 50 Product Reviews in One Week
The Benefits of an FAQ Page (And How to Do It Right)
How Can We Help You? What Shopify Gurus Can Teach Us About Customer Service
From Browse to Buy: How to Use Videos at Every Stage of the Customer Journey
How Great Customer Service Turns First-time Shoppers into Lifetime Fans
How to Exceed Customer Expectations and Over-Deliver Every Time
5 Ways to Use Packaging Inserts to Increase Customer Loyalty and Revenue
5 Ways to Take Charge of Your Ecommerce Customer Service
Creative Ways To Improve Ecommerce Customer Experience (That Also Boost Loyalty And Sales)
How To Grow Your Ecommerce Business Without New Customers
4 Examples of Excellent Customer Service on Facebook
How to Engineer Increased Sales & Happy Customers With Behavioral Psychology
5 Ways to Take Customer Service to the Next Level
Twitter: The Modern Day Complaint Department
