Shopify Productivity Solutions Grant subsidy available from 14 March 2019 - 13 March 2020

The Productivity Solutions Grant (PSG) comes to Shopify!

Shopify Singapore is proud to announce that Shopify is supported by PSG offered by the Info-communications Media Development Authority (IMDA) to boost the productivity of SMEs in Singapore

As of 8th April 2019, Singaporean businesses will be eligible for up to 70% off the total cost of the Annual Advanced Plan (70% off $3229.20) and up to $5,600 off the total cost of an Annual Plus Plan.

This grant will expire on 13th March 2020 and applicants are encouraged to submit their applications via the Business Grants Portal before then. The grant may be renewed and more details will be released then. In the meantime, sign up for a free trial to learn more about Shopify.

Need to speak with a Shopify expert to get started? Find one here.  


What is the Productivity Solutions Grant?

The Productivity Solutions Grant (PSG) supports Singaporean SMEs in the adoption of pre-scoped IT solutions and equipment that enhances productivity.

What Shopify services does the Productivity Solutions Grant cover?

The Productivity Solutions Grant entitles all approved local Singaporean businesses to up to 70% reimbursement for their annual Shopify subscription fees.

Can non-SMEs be supported under PSG?

Applicants applying for ESG’s PSG have to be SMEs, non-SMEs will not be supported.

How do we determine if an applicant is “local”?

30% of ordinary shares (ultimate individual ownership) has to be held directly or indirectly by Singaporeans/PRs.

Does the applicant have to be registered in Singapore?

Yes, the applicant has to be registered in Singapore to be eligible for PSG.

Can companies apply for PSG after signing a contract with the vendor, or making payment?

No, please note that applicants must apply for PSG before they have:

Made any payment to a supplier, vendor or third party in relation to the purchase/lease/subscription of the IT solution or equipment

Signed any contract with a supplier, vendor or third party in relation to the purchase/lease/subscription of the IT solution or equipment

Otherwise, the application will be rejected.

Is there a cap to the PSG approved grant available to companies?

For applications supported by ESG, there is a grant cap of $30,000 per entity per year (1 April to 31 March). Example: If an applicant utilises $30,000 in PSG grant monies by Dec. 2018, the applicant would only qualify for PSG again from 1 April 2019.

The equipment or IT solution may be subjected to further cost caps.

What are the supportable cost?

Unless otherwise stated, only the actual purchase/lease/hire purchase cost of the equipment or IT solution is supportable, and excludes other related administrative fees/charges, e.g. delivery fees, installation.

How many PSG grants can a company apply for?

Supportable applications are:

the FIRST purchase of the Solution by the applicant (single device/unit or multiple devices/units);

subsequent purchase of the Solution to be deployed at a different location

This means that if the applicant applies subsequently (i.e. after the first application) for the same solution to be deployed at the same location, this application will be rejected.

Can an applicant apply for multiple solutions?

There may be 2 ways to interpret this query:

  1. a) Multiple types of solutions Each application in the Business Grant Portal (BGP) for PSG is only for one type of solution. If an applicant would like to apply for multiple types of solutions e.g. fleet management IT Solution and enhanced POS IT Solution, the applicant would have to submit an application per solution type.

b) Multiple devices/units/packages of the same solution Each quotation submitted by the solution vendor to the applicant should indicate if the cost of the package is for 1 device/unit, or 5 devices/units, or 10 devices/units etc. If an applicant would like to apply for multiple devices/units:

  1. For IT Solutions, applicants would not be able to indicate in the application form the number of solutions to be purchased. Applicants would have to indicate this via the total cost (e.g. number of solutions to be purchased multiplied by the cost of 1 solution). The quotation from the solution vendor should also indicate the number of devices/units the quotation is applicable for.
  2. For equipment, applicants would be able to indicate the number of pieces of equipment to be purchased, if applicable.

Note that if the package is for 5 devices/units, the applicant would only be able to purchase 5/10/15 etc. devices/units, i.e. in multiples of 5. The applicant would not be able to prorate the cost of the package or package support for 4 devices/unit.

Can applicants qualify for PSG if they indicate “yes” to the question “does your business currently have this solution”

The application would be rejected if the current solution has been supported under PSG to the same location. Deployment to a new location is allowed.

Can applicants opt for IT solutions or Equipment other than the pre-approved solutions?

This is not allowed for applications to ESG. Applicants have to select their solutions/equipment (and solutions vendor for IT Solutions) from pre-approved lists.

Can applicants purchase Equipment from a vendor online via e-commerce platforms both locally or overseas?

Yes, this is allowed. However, applicant should ensure that the equipment meets the required specifications and purchase is not made prior to the application. Approval is subjected to assessment. Proper claim documentation such as the certificate of origin, invoice, receipt, delivery order, and any other supporting documents should be furnished at point of claims.

Can applicants switch solution vendor?

No, this is not allowed. If an applicant intends to change the solution vendor, they would need to withdraw the previous application and submit a new one.

Can the Equipment or IT Solution be used overseas?

The applicant’s purchase/ lease / subscription of the Equipment or IT Solution must be used in Singapore.

How many claims can a company submit per application? Can claims be disbursed before the project has been completed?

There can only be one claim per application.

Disbursements can only be made after all the following have been achieved:

  1. a) Claimant has purchased/leased/subscribed to the solution; and
  2. b) Claimant has used the solution; and
  3. c) Claimant has paid for all expenses claimed; and
  4. d) Claimant has submitted all claim documentation

How long will it take for an applicant to receive the outcome of their application?

It will take approximately 4-6 weeks, provided that all the required information has been provided at the point of application.

How long will it take for an applicant’s claims to be processed?

It will take approximately 4-6 weeks, provided that all the required information has been provided at claims submission.

Can applicants submit concurrent applications?

Yes, it is allowed.

What is the process for applying for PSG?

An example of the application flow would be as follows:

  1. Explore solutions
  2. Get quotations (unsigned)
  3. Apply for PSG via BGP (upload all necessary documents
  4. Await Approval (for assurance before commencing project)
  5. Awarded PSG
  6. Purchase solution and implement project
  7. Used the solution, paid for all expenses
  8. Submit claim (with necessary documents)

 Updated: 10th April 2019